EN 
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FR Returns / Return of Goods
Generally, there is no statutory right of return in Switzerland. However, iPet.ch GmbH strives to grant you a voluntary right of return wherever possible, subject to the following points:
1.) Check whether the item can be returned. If this is generally not possible, you will find this information on the product page directly after the delivery time details.
2.) It is mandatory to notify us of the return in advance by email ([email protected]). We will review this, and you will be informed via email about the correct return address and further procedure.
Please include your full address in the email and let us know whether the credit should be issued as a voucher or a refund. We also require the order and item number, as well as the quantity and the reason for the return.
Right of Return for Accessories
You may return the received, unused goods in the original packaging (must be undamaged!) within 14 days of receipt.
Please note:
For hygienic reasons, certain items in the “Dog Clothing” category are excluded from the right of return.
Right of Return for Pet Food
For quality assurance reasons, you can only return pet food within 5 days of receipt. The food must be returned unopened and in its original packaging. This also applies to multipacks.
Please note:
- Pet food from the “Stop Foodwaste” category with a best-before date of less than 6 months is excluded from the right of return.
- All pet food from the brand Royal Canin (MARS Group) cannot be returned. The MARS Group does not allow the resale of items that have already been with an end customer. While this guarantees consumers the greatest possible safety when purchasing MARS products, it also means that returned food must be destroyed at a cost. Therefore, if you have ordered the wrong food by mistake, for example, we ask you to donate it directly to an animal shelter or resell it privately. Unfortunately, we are prohibited from accepting returns.
The incurred postage costs must be borne by the customer. In the event of an incorrect delivery on our part, the postage costs will be covered by iPet.ch GmbH.
You will receive a receipt free of charge from the post office when you post the parcel. Please keep this in a safe place, as in the event of parcel loss, your return can only be credited upon presentation of this receipt.
After receipt of the goods, the purchase price will be refunded to the customer. Please note that depending on your selected payment method, additional fees may apply.
