General
These General Terms and Conditions apply to business relationships between customers (natural and legal persons) in the iPet shop and iPet.ch GmbH.

Product information
The details regarding individual products have largely been taken from the various information media of the respective manufacturers. iPet.ch GmbH therefore accepts no responsibility for the completeness and accuracy of this information.

Prices, Conclusion of Contract
Orders are placed by submitting the completed order form via the online procedure. The contract is concluded only upon delivery of the goods, regardless of any confirmation of receipt of the order. Our prices are quoted in Swiss Francs. The stated prices include value-added tax (VAT).

Return of goods
In principle, there is no statutory right of return in Switzerland. However, iPet.ch GmbH strives to grant you a voluntary right of return wherever possible, whereby you must observe various points:

1.) Check whether the item can be returned. If this is fundamentally not possible, you will find this information on the product page directly after the details regarding the delivery time.

2.) You must notify us of the return in advance by email ([email protected]). This will be checked by us, and you will be informed of the correct return address and further proceedings by email.

Please include your full address in the email and let us know whether the credit should be issued in the form of a voucher or a refund. We also require the order and article number as well as the quantity and the reason for the return.

Right of return for accessories
You may return the received unused goods in the original packaging (must be undamaged!) within 14 days of receipt.

Please note:
For hygienic reasons, certain items in the category "Dog clothing" are excluded from the right of return.

Right of return for pet food / feed
For quality assurance reasons, you may only return feed within 5 days of receipt. The food must be returned unopened and in its original packaging. This also applies to multi-packs.

Please note:
 - Feed from the category "Stop Foodwaste" with a best-before date of less than 6  months is excluded from the right of return.

- All feed from the brand Royal Canin (MARS Group) cannot be returned. The MARS Group does not permit the resale of items that have already been with an end customer. While this guarantees consumers the greatest possible safety when purchasing MARS products, it also means that returned food must be destroyed at a cost. If, for example, you have ordered the wrong food by mistake, we ask you to donate it directly to an animal shelter or resell it privately. Unfortunately, we are prohibited from taking it back.

The incurred postage costs must be borne by the customer. In the event of an incorrect delivery on our part, the postage costs will be assumed by iPet.ch GmbH.

You will receive a receipt free of charge from the post office when you hand over the parcel. Please keep this in a safe place, as in the event of a parcel loss, your return can only be credited upon presentation of this receipt.

Upon receipt of the goods, the purchase price will be refunded to the customer. Please note that depending on your chosen payment method, additional fees may apply.

Liability
Since iPet.ch GmbH does not manufacture the products itself, it has no influence whatsoever on the quality of the products. Any warranty is therefore excluded. iPet.ch GmbH cannot be held liable for product defects and their consequences.

Delivery
Parcels are delivered by Swiss Post (>90% of all orders), DHL, DPD, LeClerc, or Planzer. Delivery usually takes place within 1 - 3 working days (Monday to Friday only) after receipt of payment (see payment methods). If longer delivery times are to be expected, this is noted directly on the affected items.

Any delivery delays are reserved and will be communicated to the customer as soon as possible. iPet.ch GmbH assumes no liability for transport damage. Such claims must be asserted against the respective transport company.

It is possible that for an order, the desired goods will be delivered in different parcels. These will not necessarily be delivered on the same day.

Delivery abroad is not possible (Switzerland and Liechtenstein only).

If multiple orders are received from a customer on the same day, consolidation cannot be guaranteed.

My Post 24 and PickPost addresses can only be taken into account for parcel deliveries by Swiss Post. If you would like to choose such a delivery address, please contact our customer service before completing your order (Monday to Friday: 08.30 – 12.00 / 13.30 – 16.30 or [email protected]).

Transport insurance (1.9% of the order value)
Shipping via post/carrier is carried out with the utmost care. Nevertheless, it may happen that your order is damaged or lost on the way. Unfortunately, this is not our responsibility. We therefore recommend that you take out transport insurance in the checkout when selecting the shipping method to insure against damage or loss during transport. In these cases, we guarantee a free replacement delivery within a reasonable period.
External damage to the packaging that does not affect the quality or usability of the contents is excluded from the insurance coverage.
Excluded from insurance are deliveries where a deposit at the delivery address can be proven via tracking number or photographic evidence of the deposit location. 

Complaints/Claims
Complaints regarding incomplete or incorrect delivery, or regarding recognizable defects, must be made immediately, but mandatorily within 3 working days of receipt of the goods, in writing, specifying the individual defects in detail. Unfortunately, we cannot accept liability for defects reported too late.

Shipping conditions
From an order value of CHF 69.-, an order is delivered free of shipping costs.
If the order value is below CHF 69.-, we charge a flat rate for postage and packaging of CHF 6.90 per order, regardless of the number of parcels, size, and weight of the shipment. Selected items are shipped for delivery costs of only CHF 3.80 or even free of shipping costs even with an order value of less than CHF 69.-.

Payment methods
TWINT: Your order is processed with the highest priority.  No payment fees apply.

Prepayment via e-banking: After completing your order, you will receive the invoice and payment details from us by email. You can use this to settle your order via e-banking. No payment fees apply.

Credit card: Your order is processed with the highest priority. No payment fees apply.

Apple Pay: Your order is processed with the highest priority. No payment fees apply.

Purchase on invoice: You will receive the invoice from us directly after your order by email (payment method fee of CHF 1.50) and have a payment term of 30 days. Corporate customers must be approved by us in advance. Please contact our customer service for this purpose.

Credit check and scoring: 
iPet.ch GmbH reserves the right to obtain credit information about the customer to protect its own interests within the scope of the purchase transaction and may forward customer data to third parties for this purpose. 
For this purpose, the personal data required for a credit check (first and last name as well as address data) will be transmitted to an external company. CRIF AG, Hagenholzstrasse 81, 8050 Zurich, carries out a corresponding assessment of creditworthiness and credit standing based on mathematical-statistical procedures. The information obtained hereafter regarding the statistical probability of a payment default is incorporated into the decision on the establishment, implementation, or termination of the contractual relationship.  
The credit check is carried out in compliance with the relevant data protection regulations and with special consideration for your interests worthy of protection. Please note that only CRIF AG can provide information on which data was used to calculate your credit profile. 

Dunning fees: 
The invoice is payable within 30 days. The invoice is paid on time if the amount owed is in the recipient's account by and including the last day of the payment deadline.
If the payment deadline is not met and no fixed expiry date has been agreed, the customer is put in default by a reminder. In the event of late payment, the defaulting customer will be charged dunning fees (payment reminder CHF 2.90, first reminder CHF 20.00, second reminder CHF 25.00). If the claim is not settled even after the reminders have been delivered, iPet.ch GmbH reserves the right to assign the claim to third parties or to commission a debt collection agency, with costs to be borne by the customer.

Legal enforcement/collection costs in case of default: 
The amount of legal enforcement/collection costs is calculated based on the outstanding claim: 

Transfer of personal data: 
Your personal data will be passed on to the transport company commissioned with the delivery or the corresponding financial service provider within the scope of contract processing, insofar as this is necessary for the delivery or payment of the goods.

Installment payment: With installment payment, you can choose between two or three installments. For the installment payment method, a fixed fee of CHF 5.00 is charged in addition to the shopping cart value. For the processing of the installment agreement, we assign the claim to Ideal Payment AG. The installment agreement will be sent to you by post after the order is completed.
The installments are to be paid as follows:

1st installment is due within 10 days of the invoice date
2nd installment is due within 40 days of the invoice date
3rd installment is due within 70 days of the invoice date

In the event of default on an installment payment, the total amount becomes due for payment immediately.

Example with three installments, with a shopping cart value of CHF 1'500.00:

1st installment CHF 501.65 (CHF 500.00 goods value + CHF 1.65 fee share) is due within 10 days of the invoice date
2nd installment CHF 501.65 (CHF 500.00 goods value + CHF 1.65 fee share) is due within 40 days of the invoice date
3rd installment CHF 501.70 (CHF 500.00 goods value + CHF 1.70 fee share) is due within 70 days of the invoice date.

PostFinance Pay: Your order is processed with the highest priority. For these payment methods, we charge CHF 2.50 per order.

PayPal: You pay conveniently with your PayPal account. Your order is processed with the highest priority. For this payment method, we charge CHF 1.50 per order.

CO₂ Compensation
iPet can grant the customer the choice to make a contribution amounting to a maximum of 5% of the value of goods towards the compensation of the CO₂ emissions of their purchase. If this option is available, it will be displayed to the customer together with the amount of the climate contribution in the order overview. iPet collects the climate contribution with the support of a third-party provider. The contributions flow into selected environmental projects. iPet assumes no warranty that information, assurances, or calculations regarding the climate contribution made by iPet or the third-party provider are correct. You can find more information about this here.

Data protection and security
Your personal data is used only for internal purposes and for order processing. We do not pass on your name, address, or other data regarding your person or your purchases to third parties. Your credit card information is transmitted in encrypted form for processing to the operator of the payment interface (Concardis). Credit card data is never stored by us (direct transmission via external interface – www.concardis.com).

Retention of title
The goods remain the property of iPet.ch GmbH until full payment has been made.

Place of jurisdiction
The place of jurisdiction is – subject to deviating mandatory places of jurisdiction – Ulmiz.

April 2023