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Personalized nutritional advice for dogs and cats

Are you looking for the ideal food for your dog or cat? Through our free, personalized nutritional advice service, we are happy to help you choose the most suitable products from our range of dry food, wet food, and BARF supplements.

Together, we will analyze your pet's specific needs: we consider factors such as age, activity level, weight, dietary preferences, or any known intolerances. In this way, we find a tailored feeding solution – whether for puppies or kittens, adult pets, or seniors.

The consultation takes place via our live chat or our contact form. If specific health questions or complex medical topics arise, we will forward your request directly to our veterinary team if necessary.

Contact us via our chat or contact form today and benefit from personalized advice on the right food for your dog or cat!

    • My dog or cat has a sensitive stomach or allergies. Can you help me find the right food?

      My dog or cat has a sensitive stomach or allergies. Can you help me find the right food?
      Antwort: Absolutely. During our nutritional advice consultation, we specifically address your pet's food intolerances and sensitivities. We will recommend suitable hypoallergenic food, grain-free recipes, or alternative protein sources tailored to alleviate digestive issues, skin irritation, or allergies.

    • How does the free nutritional consultation work, and is there any obligation to buy?

      The consultation is 100% free and comes with no obligation. Please note that we do not offer a phone callback service in English. Instead, you can easily reach our experts via our live chat or contact form. We will discuss your pet's needs in detail and suggest a suitable product selection. You are completely free to decide whether or not to purchase the recommended products from us.

    • My pet is overweight. Do you provide advice on healthy weight loss?

      Yes, weight management is a very common topic. Based on your dog's or cat's current weight, breed, age, and activity level, we will help you determine the ideal daily portion. We can recommend reduced-calorie food (light products) or specific diet food that keeps your pet full while promoting healthy weight loss without malnutrition.

    • At what age should I switch my puppy or kitten to adult food?

      The ideal time for a food transition depends heavily on your pet's breed and expected adult size. Generally, cats and small dogs switch to adult food at around 10 to 12 months, while large dog breeds may need specific puppy food (junior) until they are 18 or 24 months old. Feel free to contact us, and we will tell you the exact right time and the best method for a smooth food transition.

    • What happens if my pet has a medical condition that requires specific veterinary food?

      Our advice service is supported by professionals. If we notice during our chat or email exchange that your dog or cat has a condition requiring a medical diet (e.g., kidney problems, urinary stones, diabetes, or osteoarthritis), we work closely with our in-house veterinary team. We will forward your inquiry directly to them if necessary to ensure you receive a therapeutic feeding recommendation that is perfectly and safely tailored to your pet's health.

    • Can I request the nutritional consultation directly via the chat window?

      Yes, you can easily submit your request using the chat window on our website. Simply click on the personalized nutritional advice option in the chat menu. Please note that an immediate live chat with an agent is not available for this type of complex consultation. Instead, our system will guide you through a few short questions about you and your pet, functioning much like a contact form. Once you have submitted this information, our experts will carefully evaluate your details and send your tailored feeding recommendation to you in detail via email.

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